Authorize a contract for customer satisfaction and benchmarking studies for residential and business utility customers for Austin Energy with J.D. Power, for an initial term of two years with up to three one-year extension options in an amount not to exceed $1,100,000. Funding: $220,000 is available in the Fiscal Year 2025-2026 Operating Budget of Austin Energy. Funding for the remaining contract term is contingent upon available funding in future budgets.
25-2706 · Consent · Passed